IMPORTANT CHANGE FOR ALL THE USERS
Starting March 30, 2026, you’ll need to verify your email address when submitting a request if you are not signed in. When you submit a ticket through our help center form, you will receive a one-time verification email. Your request will only be processed after you click the verification link in that email. If you do not verify your email, we won't receive your ticket.
This change helps protect you and our support system from spam and abusive activity.
Thank you for understanding.
To avoid misunderstandings and issues, we strongly encourage you to submit tickets as logged-in users. Here you can find instructions on how to open an account:
HOW TO OPEN ACCOUNT
Use VVI, by selecting country first and fill in the form:
https://www.volvogroup.com/en/suppliers/useful-links-and-documents/purchase-to-pay.html
or call contact center for personal assistance: +46 31 66 41 20