IMPORTANT CHANGE FOR ALL THE USERS
Starting March 30, 2026, you’ll need to verify your email address when submitting a request if you are not signed in. When you submit a ticket through our help center form, you will receive a one-time verification email. Your request will only be processed after you click the verification link in that email. If you do not verify your email, we won't receive your ticket.
This change helps protect you and our support system from spam and abusive activity.
Thank you for understanding.
To avoid misunderstandings and issues, we strongly encourage you to submit tickets as logged-in users. Here you can find instructions on how to open an account:
HOW TO OPEN ACCOUNT
We don’t have any more business with the Volvo Group or are no longer in need of using Volvo packaging. How can I close my packaging account?
You need to create a ticket to Master Data and Close storage location.
Fill in the needed information.