If you have packaging that you are unable to use for quality reasons, then you need to contact us so that we can assess and advise on the best course of action.
Please submit a Request, under the ‘Quality’ section, Subsection ‘type of support’ here are several of the most common issues already pre-formatted as drop-boxes, please choose the most appropriate one. in addition, if you can provide us with a relevant photograph of the issue and ‘TY ‘packed by label this will help us a lot.
More information can be found in the Packaging User Manual