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  • Updated

Contact Us

 

Areas of support

 

 

Packaging Order & Delivery

  • Order handling (adjustments of orders & additional requests)
  • Distribution of empty packaging
  • Deviations in deliveries of empty packaging
  • Collection of damaged packaging 

 

Europe, Middle East and North Africa:

Instruction: How To place a ticket

Ticket system: Volvo Supply Chain Center

 

North America:

 

South America:

 

APAC and South Africa

(Australia, China, India, Korea, South Africa): 

 

  • Phone number:

Australia:   + 61 424146923

China/Korea:  + 86 21 31319508

India:   + 91 8861720346

South Africa:  + 27 660779755

 

 

 

Packaging Balance Control:

  • Education of new and existing users
  • General invoice queries
  • User contract queries
  • Physical inventories
  • Delivery Note corrections of dispatched packaging
  • Investigation of stock balance discrepancies
  • Closure of packaging accounts 

 

Europe, Middle East and North Africa

 

North America

 

South America

 

APAC and South Africa

(Australia, China, India, Indonesia, Korea, Malaysia, Singapore, South Africa):  

   

 

Packaging Quality

  • Standards /specifications / tolerances / restrictions
  • Materials, re-cycling, and scrap
  • Cleaning / repair / maintenance
  • Sorting. quality checks and audits 

 

Europe, Middle East and North Africa

 

North-, South America, APAC and South Africa


Packaging Master Data & Implementation

  • Changes in company details and contact persons
  • Questions about ongoing NII case
  • Create new user-ID for access to the LES Web Portal 
     

Instruction: How To place a ticket

Ticket system: Volvo Supply Chain Center


Supplier Portal Helpdesk

  • Problems with login at LES Web Portal and need assistance
  • Update password for the LES Web Portal
     

E-Mail: useradmin@volvo.com

 

 

Pack-IT

Instruction: PackIT Access

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