Hi!
If you are reading this, then probably you are new here and do not really know who should you contact in case of different issues. This article will help you to decide which team is the right one to assist you:
| Function | Related Support Team | Description |
| Transport Booking |
Supply Chain Monitor and Support Europe Supply Chain Monitor and Support APAC Supply Chain Monitor and Support North America Supply Chain Monitor and Support South America |
First line of support for ShipIT / PackIT / booking split or re-planning European suppliers: access to ShipIT / PackIT |
| Transport Execution |
Transport Operations Belgium Transport Operations Sweden Transport Operations North America |
First line of support for transport material booking follow up, questions and deviations for material going to plants and x-docks within below regions. (I.e. track and trace questions, ETA follow up, damaged or missing goods, document requests, delivery issues, x-dock related questions.) TO Belgium: Transport material follow up towards and within Europe (Sweden excluded) TO Sweden: Transport material follow up towards and within Sweden TO North America: Transport material follow up towards and within North America |
| Transport Material Cost | Transport Material Cost Control | Purchase- and Sales Orders for Transport Cost and Extra Cost |
| Packaging |
Balance Control EMEA Master Data (Global) Packaging Operations EMEA Packaging Quality EMEA Packaging Development |
Stock balance & LES Web Portal issues Changes in company information Orders & distribution of empty V-EMB V-EMB quality questions & scrap requests PPWR & Sustainability |