Transport Cost (End User guide)

Updated April 15, 2024 09:07

1. I want to create an account

Step 1: Click the Log in button at the top right corner of the page

Step 2: At the bottom, look for New to Supply Chain Center? and click Sign up

Step 3: Follow the prompts in the pop up:

Enter your full name
Enter your email address
Click Sign up at the bottom of the form
Complete CAPTCHA
Check your email address to set a new password

2. Forgot my password

Step 1: Click the Log in button at the top right corner of the page

Step 2: At the bottom of the modal, look for Forgot my password and click on it

Step 3: Enter your email address and click Submit

Step 4: Check your mailbox and click Set a new password

Step 5: Provide a new password and click Change password

3. Create a Ticket

3.1. Submit a new request

Step 1: Click Submit a request

Step 2: Select the Volvo support function from the drop-down list

Step 3: Fill out the fields marked with an asterisk (*)

Step 4: Click Submit to finalize your request

Step 5: Once your ticket was created, you will receive a pop-up notification at the top right

3.2. Submit a request form - description

Which support team should I choose?

Depends on what kind of support you are searching for, choose related team. See chapter 7.0 “Who is who in Volvo Supply Chain?” if you not are sure.

4. Track your Ticket

4.1. My Tickets view

Step 1: Log in to Volvo Supply Chain Center

Step 2: After logging in , click My Tickets to view the status of your logged requests

Step 3: Here, you can click on your tickets to edit the information as well as reply

4.2. Ticket status

4.3. Marking a request as solved

All tickets can be mark as solved from End User perspective. As the result, the status will be automatically changed to “Solved” with the notification to responsible Support team.

Ticket can be mark as solved from My Ticket view:

4.4. Email notification

Once ticket is created the system will send 4 notifications in total:

5. CSAT (Customer Satisfaction) - only for Ticket Questions

Once the ticket is resolved an End User receives a CSAT survey request via email. Clicking a response link in the survey email it saves your rating and opens the ticket with a prompt to add a comment about the rating if you'd like. You do not have to be logged in to rate the ticket.

In this example, an End User clicked the 'Good, I'm satisfied' link so the Good button is shaded blue to indicate that it’s the selected rating. A comment can be added and the rating can be changed:

For 'Bad, I'm unsatisfied' there is a drop-down list of possible reasons for the negative response:

6. Knowledge Base

Knowledge base in an online self-service library where End Users can find the additional information related to Volvo’s processes, training materials and FAQ. It provides 24/7 support and allows to resolve the problem without escalate the issue to Support team.

How to get access to knowledge base resources: