1. I want to create an account

Step 1: Click the Log in button at the top right corner of the page

Step 2: At the bottom, look for New to Supply Chain Center? and click Sign up

Step 3: Follow the prompts in the pop up:

• Enter your full name
• Enter your email address
• Click Sign up at the bottom of the form
• Complete CAPTCHA
• Check your email address to set a new password

2. Forgot my password

Step 1: Click the Log in button at the top right corner of the page

Step 2: At the bottom of the modal, look for Forgot my password and click on it

Step 3: Enter your email address and click Submit

Step 4: Check your mailbox and click Set a new password

Step 5: Provide a new password and click Change password

3. Create a Ticket

3.1. Submit a new request

Transport Material Cost

Report Purchase Order request

Purchase Order request type: Extra Cost

Transport mode

Select desired transport mode:

• Deepsea
• Express
• Rail
• Road (including Shortsea) 

Type of cost

Select desired type of cost. You can only see the cost types connected to selected Transport Mode. If you cannot find the type of cost you are looking for, please select “Other”. Only Select “Other” if you cannot find concerned cost in the drop down list.

Transport flow:

Select the transport flow that best describes the transport to which the extra cost refers. By selecting correct transport flow, the ticket is steered towards responsible validator. Responsible validator is the person or department within Volvo that knows your transport flow the best.

Ship From

Enter the Parma number of the sending Material Supplier. If unknown, it should be stated in the Transport Booking.

Ship To

Enter the Parma number of the Volvo entity receiving the transport. If unknown, it should be stated in the Transport Booking.

Number of units

Select how many units you would like to report. For example: 3 waiting hours, 2 days of demurrage, 1 extra unloading etc.

Attention: if scrolling in this field, the numbers will change. Please double check before submitting your ticket.

Total extra cost

Enter the total Extra cost of your request. For example: 3 waiting hours x 35 Euro = 105, 2 days of demurrage x 50 = 100, 1 extra unloading x 25 = 25 etc.

Attention: if scrolling in this field, the numbers will change. Please double check before submitting your ticket.

Currency

Select currency according to contract or agreement with Volvo.

Invoicing Parma

Enter your Invoicing Parma. The Purchase Order will be created with the same Invoicing Parma to secure correct Payment. If unknown, please have a look in your contract or contact your Volvo Purchaser.

Attention: if scrolling in the Parma field, the numbers will change. Please double check before submitting your ticket.

Contract number

Enter your contract number. It’s a 7 digit number series starting with 7, for example: 70XXXXX. If you are unsure of your contract number, please check in the contract signed with Volvo, contact your Volvo Purchasing contact or your Operational booking team within Volvo in case of Express.

Attention: if scrolling in the Contract number field, the numbers will change. Please double check before submitting your ticket.

Subject

Enter a subject of your choice. This is a field for you. The subject will be the name of the Ticket. Perhaps you have an internal reference number you would like to input?  

Description field

You can further describe the extra cost if needed, or just leave a “.” If not needed.

Attachments

Always attach a file if you need it to secure the validity of the extra cost. Always attach a file with the cost approval from Volvo representative  for the category “Other”.

4. Track your Ticket

4.1. My Tickets view

Step 1: Log in to Volvo Supply Chain Center

Step 2: After logging in , click My Tickets to view the status of your logged requests

Step 3: Here, you can click on your tickets to edit the information as well as reply

Important! 

You will not be able send any attachments without the comment in text field. In such cases the submit button will be not active!

4.2. Ticket status

4.3. Marking a request as solved

All tickets can be mark as solved from End User perspective. As the result, the status will be automatically changed to “Solved” with the notification to responsible Support team.

Ticket can be mark as solved from My Ticket view:

5. Knowledge Base

Knowledge base in an online self-service library where End Users can find the additional information related to Volvo’s processes, training materials and FAQ. It provides 24/7 support and allows to resolve the problem without escalate the issue to Support team.

How to get access to knowledge base resources:

6. Who is who in Volvo Supply Chain?

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