FAQ

Access your account

• How to get WebEDI access

• LES Web Portal access

• PackIT access

• ShipIT access

• Supplier Portal issues

Booking procedure

• Missed deadline

• How to delete a booking

• Shipment not collected

• Adding pallets to confirmed booking

• Company closed on pickup day

• Carrier collection time

Transport Material Cost

• In case we have extra cost not payable toward se84 (example SML seb1), shall we continue and use the excel EC form toward same stakeholders?

• Is there a difference in applying for a ticket for LCL Ocean shipment with FCL?

• If the transport material cost changes before a shipment moves and the Premium Team confirms this is adjusted in the system, should we still issue a ticket?

• Do you see tickets per parma ID or just per login?

• Is airfreight included?

• Are premium ad hoc shipments affected of this change?

See all 19 articles

ShipIT

• Can't open automated bookings

• Cannot print POC

• Change Ship From

• Incorrect call-off in Shipit Auto

• Incorrect part weight in Shipit/Packit

• Missing unloading point in Shipit

See all 8 articles

Other

• Article recommendation - closing tickets on your own

• Company name / address changed

• COOKIE NOTICE

• Pictures not displayed in email

• Transporeon issue