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IMPORTANT CHANGE FOR ALL THE USERS

Starting March 30, 2026, you’ll need to verify your email address when submitting a request if you are not signed in. When you submit a ticket through our help center form, you will receive a one-time verification email. Your request will only be processed after you click the verification link in that email. If you do not verify your email, we won't receive your ticket.
This change helps protect you and our support system from spam and abusive activity.
Thank you for understanding.

To avoid misunderstandings and issues, we strongly encourage you to submit tickets as logged-in users. Here you can find instructions on how to open an account:
HOW TO OPEN ACCOUNT

Volvo Supply Chain Center Help Center home page Supply Chain Center
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Volvo Packaging

General Information

  • Volvo Packaging - Service Market

  • How to use Packaging Data for Nii case Issuers Qlik app

  • Contact Us

  • Return of Empty V-EMB

  • New Packaging User Information

  • Packaging User Manual

See all 18 articles

Booking Procedure

  • Packaging Consumption

  • Delivery Notes

  • Order Empty Packaging

  • Receiving of V-EMB

  • How to order test packaging?

  • Why don’t I see the receiver in LES Web Portal dropdown list?

See all 7 articles

Stock Balance & Physical Inventory

  • Yearly Inventory Plan EMEA

  • Discrepancy Investigation

  • Inventory / Stock Take

  • Missing goods receipt empty packaging

  • Missing goods issue

  • My system stock is not correct

Invoices & Cost

  • What is the Overstock fee?

  • Incorrect information on my invoices

  • What kind of cost is connected to packaging?

  • Where can I find the price list that is connected to the different costs for packaging?

  • What is the Usage fee?

  • What is the replacement fee?

See all 8 articles

Quality

  • Certificates for Packaging

  • Packaging Specifications

  • Where can I find Packaging Instructions for bundling?

  • Where can I find Sorting Instructions for quality standards?

  • I’ve got damaged, wet, moldy or dirty packaging

Terminal

  • Timeslot booking at DFDS Gothenburg Terminal

  • Timeslot booking at GHD Gent Terminal

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